Cracking the Code 8: YRC-S05 Intraoral Scanner Common Problems & Solutions – Troubleshooting Guide 2026 | Yucera Tips for Smooth Scanning

Q: My YRC-S05 is experiencing lag during scanning. How can I resolve this?

A: Scanner lag may be caused by the following four reasons:

1. Computer
a. Cause: Insufficient computer power. Solution: Reconnect the computer charger.
b. Cause: Computer set to high performance.
c. Cause: Computer hardware problem. Solution: Clean dust/Contact computer after-sales service.


2. Equipment
a. Cause: Not calibrated for a long time. Solution: Calibrate.
b. Cause: Equipment malfunction. Solution: Calibrate/Check the scan frame.


3. Software
a. Cause: AI missing. Solution: Repair the software.
b. Cause: Antivirus software corrupted PAS. Solution: Uninstall the antivirus software and repair the software.
c. Cause: Computer system update. Solution: Update and restart the computer.


4. Human factors
a. Incompatible settings
b. Incorrect technique

c. Dirty lens

Q: The YRC-S05 displays the following error message during scanning. How can I resolve this?

A: The oral scanner software requires CPU processing, GPU image display, and RAM usage to run. Any problems with the computer may affect the smooth operation of the product, as shown in the image below (computer device performance).

The following is the troubleshooting logic for computer settings.

Q: The YRC-S05 displays the following error message during scanning. How can I resolve this?

A: 

Error Reason: Insufficient memory due to too many running processes.

Solutions:

a. Close large programs (design software/browser, etc.) and open Task Manager (see image below);

b. Check for junk software on your computer, optimize and uninstall it. For programs unrelated to scanning, it's recommended to discuss this with the customer before uninstalling;

c. Update the software to the latest version and update the Windows system;

d. Disable unnecessary startup items, leaving only the PAS program process running.